All articles

Customer Experience

2 articles in this category

Designing Customer Journey-Centric Banking Experiences

Designing Customer Journey-Centric Banking Experiences

Legacy architecture makes customer-centric banking nearly impossible. Here's how journey-centric platforms change the equation.

Endré Jarraux Walls
Endré Jarraux Walls
5m
How Embedded Finance is Reshaping Customer Experience

How Embedded Finance is Reshaping Customer Experience

Financial services are becoming invisible—integrated seamlessly into the platforms and apps where customers already spend their time.

Bob Diegel
Bob Diegel
7m